Return Policy

We want you to love your purchase! If you're not completely satisfied, we're here to help. We offer exchange or store credit option for your return.

Returns

You have 14 days from the date of purchase to return an item. To be eligible for a return, your item must be unused, in the same condition that you received it.

Exchanges

If you'd like to exchange an item for a different size or color, please contact us within 14 days of your purchase. We'll do our best to accommodate your request based on availability.

Non-Returnable Items

The following items cannot be returned or exchanged:

Final sale or clearance items
Gift cards

How to Start a Return

To initiate a return, please contact us at shop.novabq@gmail.com with your order number and reason for return. We'll provide you with instructions on how to send your item back.